Please write all shipping addresses in English, as our system cannot process non-English characters.Group Buy orders cannot be edited or refunded. Unfortunately, we are unable to make any changes to orders once a Group Buy has concluded. Confirm all details before finalizing your order containing Group Buy items.We cannot partially fulfill orders. Please place in-stock items separately from Group Buys or Pre-orders if you wish for the in-stock products to ship immediately.If your order contains items not yet in stock, it will only ship once the entire order is ready.We cannot ship to PO Boxes.Deskmat orders have non-refundable shipping costs.Please check our Store Policy page for more details.For International (Non-US) Customers: Please be aware of your country's customs or import taxes before placing your order. We cannot cover tax fees or refund due to a refusal of tax payment.If you want lost/stolen package coverage, please consider adding Route Shipping Insurance to your order. If your package is Marked as Delivered, but you haven't received your order, we unfortunately cannot replace the missing goods. Route provides complete coverage for any missing, damaged, or lost items.We ship from Redwood City, California.
